Everyday questions
Grounds every answer in your approved venue information so callers get something useful quickly.
Hospitality
Helpful answers while your team looks after the guests in front of them.
Handle the repetitive questions, capture booking enquiries and give every caller the same welcome through your busiest service.
Tailored and scoped per venue, using your approved venue information.
Typical calls
“Do you have parking, and is the restaurant step-free?”
Answers from your approved venue information, word for word as you have written it.
“Table for six on Saturday at half seven?”
Takes the date, party size and requirements for your team, or checks a booking system we have connected and tested.
“One of our party has a serious nut allergy.”
Does not answer from guesswork — it records the request and hands it to a person, as you instruct.
A front desk that follows your way of working.
Answers approved questions about opening, access, menus, facilities and events.
Captures reservation and event enquiries with the details your team needs.
Escalates accessibility, allergy, complaint and exceptional requests appropriately.
What it can handle
Bookings and events
Collects dates, party sizes and requirements before handing off, or uses a validated booking connection.
Busy service
Keeps telephone demand away from the floor team without leaving callers holding.
Built around your systems
We build on your approved content and your own booking process. What the receptionist can do is decided by what your systems allow and what we have tested with you.
Clear boundaries
Availability, allergen information and confirmations are never guessed. Sensitive or uncertain questions go to a person.
Hear it handle your calls.
We build a safe demonstration around your real customer journeys, on sample data.