Hair, beauty & barbering

A receptionist that knows a skin fade from a blow dry.

Answer booking enquiries naturally, guide clients through your treatment menu and arrange appointments against real availability, without pulling your team away from the chair.

This is our flagship product, with recordings you can listen to on the home page.

Typical calls

  • “Could I have a cut and blow dry on Friday afternoon?”

    Matches the treatment on your menu with its price and length, reads Friday's real availability, and states your notice period.

  • “Actually, just a blow dry would be better.”

    Switches treatment without starting the call over, re-quotes the price and re-checks what is free.

  • “I want my roots done — is Chloe about on Saturday?”

    Applies your colour, consultation and patch-test rules first, then checks Chloe's own availability for that service.

  • “Can I move Thursday's appointment?”

    Confirms who is calling the way you asked, offers times that are genuinely free, and explains your change policy.

A front desk that follows your way of working.

Handles hair, barbering, colour, nails, brows, waxing and treatment enquiries from one menu.

Checks patch tests, consultations, deposits and cancellation rules before anything is confirmed.

Treats caller ID as a hint only, and confirms identity before using a client's history.

What it can handle

Book, move and cancel

Finds a suitable treatment, stylist and genuinely free time, then confirms with the caller before writing to the diary.

Answer treatment questions

Uses your own catalogue, prices and policies. Where it does not have an answer, it says so and takes a message.

Messages and transfers

Recognises when a person should take over, and passes on the caller's details and reason rather than a missed-call note.

Built around your systems

Our Phorest adapter is built and demonstrated: it reads services, staff and availability and creates or changes appointments. Booksy and Square Appointments have adapters built to their published interfaces and demonstrated on demonstration data; Booksy's API is partner-gated and Square needs you to authorise us on your own account. Whichever you use, we validate that access before launch, and other systems are scoped honestly with you first.

Clear boundaries

It never invents a price, a free slot or which stylist can do what. Colour and treatment rules stay yours, and anything uncertain becomes a transfer or a message for your team.

Common questions

Can it book colour without a patch test?
No, if you tell it not to. Patch-test, consultation and deposit rules are configured as your own policy records and are evaluated before anything is confirmed. A first-time colour client can be routed to a consultation instead.
Will it know a skin fade from a blow dry?
It works from your own treatment menu, including its names, prices and durations, and it understands the everyday words callers use for them. If a caller's wording is ambiguous, it asks one short question rather than guessing.
Can a client ask for a particular stylist?
Yes. It checks that stylist's own availability for that service, and it can also offer whoever is free first if the caller has no preference.
What about a caller who changes their mind halfway through?
It switches treatment without restarting the call, re-quotes the price and re-checks what is genuinely free.
Which salon booking systems does it work with?
Phorest, Booksy and Square Appointments each have an adapter built and demonstrated. Anything else is scoped with you first, and your own account access is always validated before your line goes live.
Does it work for barbers and beauty rooms too?
Yes, from the same menu. Barbering, nails, brows, waxing and facials are handled the same way as hair, and a caller does not need to know your internal naming.

Read next

Hear it handle your calls.

We build a safe demonstration around your real customer journeys, on sample data.

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