How the connection works
The receptionist never talks to a booking system directly. Each provider sits behind an adapter with the same contract: read the treatment or service list, read staff and what each of them does, read genuine availability, then create, move or cancel an appointment and record the result.
That is deliberate. Your salon's rules, the conversation on the phone and the reporting afterwards do not change when the diary behind them changes, and a new provider is a new adapter rather than a rebuild.
Before launch we test the journeys that matter with you on demonstration data, and we only put a line live once the connection behind it has been validated.
- Availability is read live at the moment the caller asks — it is never cached or guessed.
- Every booking action records what was requested, what the provider replied and how it ended.
- Credentials are held server-side and encrypted. They never reach a browser.